| To think about what the customer would think about, do what the customers haven’t; and serve the customers with sincerity, this is the tenet of after-sales service
1、Respect for customers, treat them with sincerity.
This is the principle that protects the corporate interests and maintains good customer relations. Business equals to will of survival plus respecting for customers’ time and work and plus correcting a wrong if there is any, and being open-mined to ideas.
2、Considerate service concept.
“When serving the others, you are being served by them”
3、For after-sales service, quality is the most important. |
